TERM & CONDITIONS

Entire Agreement

Other than as specifically provided in any separate formal purchase agreement between you and SOSDJSPECIALTY.COM, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.prodjsupply.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s), which is subject to additional or altered terms and conditions, will be null and void, unless otherwise agreed to in a written agreement signed by both you and SOSDJSPECIALTY.COM.

Acceptance

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon SOSDJSPECIALTY.COM until accepted by SOSDJSPECIALTY.COM. We reserve the right to refuse service to anyone. SOSDJSPECIALTY.COM will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.

Payment Terms-Orders

Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover, and PayPal. In addition to credit cards.

Shipping Charges-Taxes and Title

Separate charges for shipping and handling will be shown on your order form. Most orders received before 2:00 p.m. Eastern Time, Monday through Friday, are shipped the same day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

All items purchased from SOSDJSPECIALTY.COM are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

For more information on our shipping

Limited Warranty

All new products are sold with the manufacturer’s limited warranty. The warranty period and service varies by manufacturer and product.

SOSDJSPECIALTY.COM PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOSDJSPECIALTY.COM EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. You may purchase additional warranty coverage if you pay for our Performance Guarantee.

Our goal is your total satisfaction.

For online purchases, please contact us at online support and provide the competing website address (preferably the specific product page URL). We’ll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, vintage and used merchandise, factory seconds, sale items, discontinued merchandise, exclusive and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor’s offer). GuitarCenter.com will match combined or multiple offers at its sole discretion.

Satisfaction Guarantee

Restrictions Apply*

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 30 days of the in-store purchase date or online purchase shipment date. (14 days on certain items, see below**), and we’ll give you a full refund.

For in-store purchases, just bring your purchase complete with all original packaging, manual, and accessories back to any SOSDJSPECIALTY.COM location for exchange or refund.***

*Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog machines, snow machines, haze machines (and their respective fluids), cleaning products, vintage items, demo gear, opened strings, and tubes are also exempt as are any items special ordered from a manufacturer for a specific customer.

**There is a 14-day return policy on the following items:

Recording devices – multitrack and mixdown, DJ mixers, turntables and CD players, studio monitors, pro workstation keyboards, rackmount signal processors, fog machines, and lighting effects.

***There is a 20% restocking fee on open-box returns.

Limitation of Liability

SOSDJSPECIALTY.COM DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. SOSDJSPECIALTY.COM WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, PLATINUM RECORD SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Applicable Law-Resale or Export

You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying for your own personal use only, and not for resale or export.

Headings

The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

*Restrictions: Due to certain legal and health restrictions, computer software (copyright legislation mandates no returns on opened software), books, videos, opened clothing/footwear, CDs, harmonicas, internal earphones, earplugs, and microphones are exempt from this policy. Computers, DJ cartridges and styli, fog fluid, cleaning products, vintage items, demo gear, opened strings, and tubes are also exempt as are any items special ordered from a manufacturer for a specific customer.